Return Policy


 

 

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds 
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@prettylittlesecrets.ca and send your item to: Pretty Little Secrets Lash and Brow bar, 278 Jane Street, Toronto ON M6S 3Z2, Canada.

Shipping
To return your product, you should mail your product to: Pretty Little Secrets lash and brow bar, 278 Jane Street, Toronto ON M6S 3Z2, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.